Privacy Policy

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1. Privacy Statement

Hettich Australia recognises that the privacy of personal information is important to individuals. We are committed to protecting the personal information we collect and manage in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We take reasonable steps to ensure that personal information we collect, use, store and disclose is handled responsibly, securely and transparently.

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and handling of your personal information as described in this policy.

2. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information is recorded in a material form or not.

This Privacy Policy explains how Hettich Australia collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

3. Types of personal information collected, stored and use

Hettich Australia collects personal information necessary to provide our products, services and website functionality. The types of personal information we may collect include, but are not limited to:

• name

• company name

• email address

• phone number

• postal address

• information submitted through contact forms or enquiries

• information related to product orders or service requests

a) Automatically generated data

When you visit our website for information purposes only, certain information may automatically be collected. This may include:

• date and time of opening one of our web pages
• country of origin, language setting
• the type of your browser and your operating system
• the page you last visited
• access status (file transferred, file not found etc.)
• the time spent on our web pages as well as
• your IP address.

This information is generally collected in an aggregated or anonymised form and is used to improve website functionality, security and user experience.

b) Personal information and consent

Personal information is generally collected directly from you when you:

• submit an enquiry through our website

• register for newsletters or marketing communications

• request product information or resources

• place orders or request services

• interact with us through email, events or other communications
• Where possible, we only collect personal information that is reasonably necessary for our business activities.

4. Use of personal information

Hettich Australia may use personal information for purposes including:

• responding to enquiries and providing requested information

• supplying products or services

• administering customer accounts or orders

• sending newsletters, marketing or industry updates where consent has been provided

• improving our products, services and website

• maintaining security and integrity of our systems

• complying with legal and regulatory obligations

You may withdraw your consent to receive marketing communications at any time by using the unsubscribe link provided in communications or by contacting us directly.

5. Accuracy of personal information

Hettich Australia takes reasonable steps to ensure that all information we hold is accurate and up to date. We invite you to contact Hettich Australia to correct your personal information, if you feel the personal information, we have is inaccurate, not up to date or incomplete (see contact details below).

6. Cookies and website analytics

Our website uses cookies and similar technologies to enhance user experience and improve website performance. Cookies are small text files stored on your device when visiting a website. These may include:

Session cookies
Temporary cookies that are deleted when you close your browser.

Persistent cookies
Cookies stored for a limited period to help recognise returning users and improve website functionality. Cookies may be used for purposes such as:

• website functionality
• analytics and performance monitoring
• improving content and navigation

You can control cookie settings through your web browser. If cookies are disabled, some website functionality may be limited. Our website may also use analytics services that collect information about how visitors use the website. This data helps us analyse website traffic and improve user experience.

Newsletter subscription

Our website provides the option to subscribe to newsletters and updates. With your consent, we collect and use the email address you provide to send newsletters, product updates and marketing communications. Additional information may optionally be provided to personalise communications.

We may record information such as:

• date and time of subscription
• IP address used during subscription
• confirmation of subscription through a verification process

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails. We may also analyse engagement with newsletters (such as email opens or link clicks) to improve the relevance and effectiveness of our communications.

7. Disclosure of personal information

The purposes for which Hettich Australia requires your personal information include:

Our website and sub-pages give you the opportunity to register for our newsletter. With your consent, we collect and use the email address you provide when registering to send you our newsletter in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). The provision of further data is voluntary and is used to address you personally.

To register for our newsletter, we use the double opt-in procedure. This means that after registration, we send you a message to the e-mail address you gave us in which we ask you to confirm your registration. If you do not confirm your registration, it will be automatically deleted.

When you register for the newsletter, we store your IP address as well as the date and time of your registration in order to trace any potential misuse of your e-mail address at a later time.

With immediate effect for the future, you can at any time withdraw your consent to the newsletter being sent. You can withdraw your consent via the link provided in every newsletter by using the “unsubscribe” button.

Our newsletters contain a click-tracking script. This click-tracking script is used to record a log file or analyse a log file. The embedded click-tracking script tells us whether and when you have opened an e-mail and which links in the e-mail you have clicked. Personal data collected via the click-tracking script contained in the newsletters are saved and evaluated by us in order to optimise delivery of our newsletters and match the content of future newsletter to your interests even better. You are entitled at any time to withdraw the declaration of consent you have given to receiving newsletters.

8. External services

We incorporate external services or contents (e.g. map service providers) on our website. If you use services of this type or if contents from third parties are displayed to you, communication data will be exchanged between you and the relevant provider for technical reasons.

The provider of the particular third-party services or contents may sometimes also process your data for further purposes of their own. To the best of our knowledge and belief, we have configured services or contents from providers who are known to process data for their own purposes in a way that either no communication takes place for purposes other than to display contents or services or in a way that any communication only takes place if you actively decide to use the service. As we have no influence on the data collected by third parties or on the way in which they process them, we cannot provide any binding information on the purpose for which and on the extent to which your data are processed.

For further information on the purpose for which and the extent to which your data are collected and processed, please therefore refer to the data privacy information given by the providers of the services and contents we incorporate and who are responsible in law for protecting data.

9. Links to third-party websites

Our website may contain links to external websites operated by third parties. These websites are not controlled by Hettich Australia and we are not responsible for their content or privacy practices. We encourage users to review the privacy policies of external websites before providing personal information.

10. Privacy rights

If you have a particular concern or query about your personal information held by us, you should contact HETTICH as per our contact details below. If you do not consider our response satisfactory, you may contact the Australian Privacy Commissioner at its website www.oaic.gov.au or by telephone on 1300 363 992.

11. Changes to the policy

Hettich Australia may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The most current version will always be available on our website.

12. Disclaimer

This Policy does not replace or limit the requirements of the Privacy Act. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website; http://www.privacy.gov.au/.

13. Complaints

If you have concerns about how your personal information has been handled, you may contact us to lodge a complaint. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.

14. Contacting us

If you have any further questions about this privacy policy or wish to update your information, by using the Contact Us form by submitting an enquiry.

Last updated:  March 2026